We have a 10-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, the item must be in the same condition as when you received it, and you must take a photo to prove shipping damage and send it to Trendy Japan. In addition, if our goods or services are suddenly out of stock, you will be eligible for a refund. For images of shipping damage, please provide an image that clearly shows the condition of the outer package and the damage to the contents. A receipt or proof of purchase is also required.
To initiate a refund, please contact email@example.com. At that time, please be sure to attach your order number, receipt number, and proof image. Regarding refunds due to out-of-stock items, we will contact the customer directly by email.
If your refund is accepted, we will send you instructions on how to receive your refund. We will not accept any refund request to us without contacting you or requesting a refund.
Please note that Trendy Japan accepts refunds within 10 days of purchase, but does not accept returns.
You can always contact us for any question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that our digital services (cross-border EC consulting and mentoring services) and e-books are not eligible for refunds.
For paid member blogs, you will be automatically billed once a month or once a week. If you wish to cancel, please contact (email address) before invoicing, or cancel via the system.
Please note that in principle, we will not respond to requests for refunds after regular billing for paid member blogs.
As a general rule, we do not accept exchanges or returns for our apparel goods. However, we do accept refunds, so please check the refund details before proceeding.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
After receiving your refund request and verifying the image evidence and data, we will notify you whether the refund process has been initiated. Once the process is complete, your refund will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your refund was approved, please contact email@example.com.